FAQs

Frequently asked questions

How does The Horse and His Bookworm work?


There are three options: The Horse and His Bookworm can be ordered via subscription every 2 months. This will guarantee that the subscriber will receive all future boxes until subscription is cancelled as per our cancellation policy. There is also a pre-paid in advance for 2, 4 and 6 boxes per year which provide a guarantee of receiving a box at a reduced price. Subscribers may order one-off boxes, however are subject to availability and may miss out if subscriptions have sold out.




Can I cancel my subscription?


Yes, you can cancel your subscription anytime. However, please be aware that cancellation of your subscription does not entitle you to a refund. Cancellation means your subscription will not automatically renew with as a bi-monthly, six-monthly or yearly term. You will continue to receive products you have paid for.




How do I become a partner?


Please complete with inquiry form or email [email protected] with your product/service or flyer you would like to contribute, your wholesale price per unit and a sales pitch to explain why your product is a good fit for our subscribers.




What age is The Horse and His Bookworm suited for?


We endeavour to cater for the whole family. We recommend subscribers be over the age of 16 years to order. We also encourage gifting or sharing items you may not like with family members, friends from pony club/adult riders or donate them to a competition prize or school raffle. You may even be able to negotiate a limited-edition bespoke item from a previous box in return.